Resources

To view some of the files on this site you will need Adobe Reader. Download Adobe Reader for free by clicking here.


Trouble-Shooting Guides

 

Spa Not Heating

There are several different reasons that your tub may not be heating. Please review all steps below. If, after attempting the trouble-shooting steps, your spa is still not heating, please complete a Service Request Form.

Are you getting any error codes on the topside control panel?

Examples: DRY, DY, OH, SnS, HFL, LF

The examples above are all error codes that indicate a problem with the flow of water going to your heater. When the spa detects inadequate flow, it turns off the heater to prevent damage to it. The most common cause of the error codes listed above is clogged filters. Please follow the steps below to determine if your filters are the cause of you spa not heating.
  1. 1. Remove all filters (except the Eco-Pur Filter) from your spa and set aside.
  2. 2. Turn your jets on by pressing the “Jets” button on your topside control panel. This should reset your control panel and the error message should go away.
  3. 3. Let your spa run for 15 minutes.
    1. a. If your spa begins to heat up and continues to run without the error message reappearing, your filters are the cause of the problem. You will need to either clean them well or replace them depending on how old they are and/or how damaged they are.
    2. b. If the error message returns while the filters are out of the spa, rinse your filters with water and return to the spa. Then please complete a Service Request Form.

If you are not getting any error codes: It is very easy for someone to change a setting on your spa without even realizing it. The following steps will determine whether this is the case or not. What is your set temperature? Check your set temperature by pressing the “Warm”, “Cool” or “Temp” button on your topside control panel. Adjust if needed – Changing Set Temperature. What mode are you in? Check your spa to see what mode you are in.

Your spa has 3 operation modes: Standard, Economy and Sleep. Adjust if needed – Changing Mode/Program. If you have followed all necessary steps above to attempt trouble-shooting to your spa and it is still not heating, please complete a Service Request Form.

Click here for printable version of this article.

Pump(s) Not Operating

There are a few different reasons that your pump(s) may not be operating properly. Please review all steps below. If, after attempting the trouble-shooting steps, your spa is still not heating, please complete a Service Request Form.

 

Pump(s) Do Not Operate
Press the “Jets” button on your control panel. If you hear the pumps trying to operate:

  1. 1. Check that all the slice valves are open.
  2. 2. Pump may need to be primed.
  3. 3. Check that the air controls are open.
If you do not hear anything, complete a Service Request Form.

Run Constantly If you have a spa without a 24-hour circulation pump, a therapy pump will run whenever the spa is heating. A pump may be running constantly due to the selected Filter Cycle. Check your Filter Cycle. Adjust if needed. Filter Cycle Programming.

 

If you have followed all necessary steps above to attempt trouble-shooting to your spa and your pump(s) are still not operating, please complete a Service Request Form.

Click here for printable version of this article.

Tripping Breaker

The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a miswire.


Please complete a Service Request Form.

Click here for printable version of this article

Control Panel Not Responding

If you have a Legend Series spa, all models EXCEPT the LSI557 / LSX557, the control panel may be locked. To lock the Control Panel:

  1. 1. Press “Time” “Jets 1” then “Warm” within 3 seconds.
  2. 2. When locked, the PL indicator light will light.
  3. 3. All buttons are frozen except the “Time” button.

To unlock the Control Panel:
  1. 1. Press “Time” “Jets 1” then “Cool” within 3 seconds.
  2. 2. When unlocked, the PL indicator light will turn off.
If you do not have a Legend series spa mentioned above or the above steps did not work, please complete a Service Request Form.

Click here for printable version of this article.

Nothing on Spa Operates

There are a few different reasons that your spa may not be operating. Please review all steps below. If, after attempting the trouble-shooting steps, your spa is still not heating, please complete a Service Request Form.

If you are getting any error messages on your control panel, please review the Diagnostic Message Chart.

 

There you will find the meaning of the message and what action is to be taken. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box close to the spa, but no closer than 5 ft)

 

If the spa does not respond, please complete a Service Request Form.

Click here for printable version of this article.

Poor Jet Performance

There are a few reasons you may be getting poor jet performance. Please review all steps below. If, after attempting the trouble-shooting steps, your jets are performing poorly, please complete a Service Request Form.

  1. 1. Are your pumps operating? Please review the Pumps Not Operating trouble-shooting guide to ensure that your pumps are operating properly.
  2. 2. Check your water level to be sure it is adequate (up to minimum safe water level side).
  3. 3. Make sure the jets are open and the air controls are open.
  4. 4.Check for dirty filters. Clean if necessary. Please review Filter Maintenance to ensure they are being properly maintained.

 

If you feel that the jets are not performing as they should, after attempting all the above steps, please complete a Service Request Form.

Click here for printable version of this article.

Diagnostic Message Charts

Legend Series
2003 – 2005
2006 – 2008

Legend Series (LSI557 & LSX557)
2005
2006 – 2008

Down East (Single Pump & 1 – 2 Pump Systems)
2003 – 2005
2006 – 2007
2008 – Mystic ONLY

Down East (2 – 3 & 3 – 4 Pump Systems)
2003 – 2004
2005
2006
2007 - 2008

Control Panel Not Responding


If you have a Legend Series spa, all models EXCEPT the LSI557 / LSX557, the control panel may be locked. To lock the Control Panel:

  1. 1. Press “Time” “Jets 1” then “Warm” within 3 seconds.
  2. 2. When locked, the PL indicator light will light.
  3. 3. All buttons are frozen except the “Time” button.


To unlock the Control Panel:
  1. 1. Press “Time” “Jets 1” then “Cool” within 3 seconds.
  2. 2. When unlocked, the PL indicator light will turn off.
If you do not have a Legend series spa mentioned above or the above steps did not work, please complete a Service Request Form.

Click here for printable version of this article.

Owner Manuals

Warranty (pdf) Cards

 

New Spa Owner's Seminar

Join Our Mailing List

Sign up to receive updates about Hot Tub Oasis.


Financing Available