Testimonials
"I love my hot tub. It is my get-away sanctuary. One of the reasons I bought the spa was for therapy after my breast cancer surgery, and this has been the perfect solution. It also reduces stress! It’s my quiet time - no television and no interruptions; and what a retreat in my own back yard. I have never owned a spa before and can honestly say, I was skeptical as to my ability to take care of it, but your technician at Oasis has made this a fabulous experience. The delivery through hands-on instructions were very well communicated. Any concerns were taken care of immediately. I appreciated your guidance through the whole process, and apologize for the frequent calls that you always responded to. I am one happy customer. Thank you for a wonderful product. Keep up the good work." - Christine Carr - Exeter Owner
"I was very happy with the service and the delivery of my hot tub. Andi was great to work with and extremely helpful in making it a surprise for my wife's and my anniversary. I would recommend Hot Tub Oasis to everyone." - Brent Keech - Intrepid Owner
"When I decided to purchase a hot tub, I visited several hot tub retailers in the area. I settled on a Master Spa from Hot Tub Oasis for two reasons. One, I liked the overall features of the Master Spa the best (quality construction, insulation, and especially the foot jets!). Two, the staff was very friendly and knowledgeable and I felt I would receive a high level of customer service from them. I have not been disappointed in the least! The service we received from Hot Tub Oasis was superb during the purchase and delivery process and it hasn't stopped there. I still feel like a valued customer every time I call with a question/concern or just to order replacement chemicals. I give my full recommendation to Hot Tub Oasis." - Kim Owens - LS700 Owner
"We originally considered an in-ground swimming pool; until we received a Hot Tub Oasis postcard. The H2X Swim Spa immediately captured our attention. We found the swim spa can be a great alternative, compared to an in-ground pool. There is less daily maintenance, chemicals, cost to heat water, not as many township requirements, and we could use the swim spa year round!
We made several trips to the showroom. Mike Derus was patient and welcomed our questions. During our second visit, Mike cheerfully encouraged our test swim in the spa, which was well over an hour! We became first time spa owners with our purchase on July 28, 2008. We had lots more questions, and emailed Mike Derus and Andi LaRosa with our inquiries. They were a great source of information; gladly contacted factory representatives for us, and sent prompt responses every time!
Our preparation for delivery required concrete and electric service we secured through local businesses. 3 yards of concrete for a 9 x 18 pad @ 6 inch thick, 4000 PSI rebar reinforced with a 6 inch stone base. Our electrician provided 50 amp 220 service with house entry, trenching, and GFCI box placement. We used the Master Spa electrical hookup diagram to measure and run the electricity connection through the concrete pad; a 1" diameter conduit sweep.
Concrete was poured September 17, 2008. Our delivery date was Friday, October 10, 2008. We were swimming in our spa the same weekend! The Hot Tub Oasis Installation Staff was top-notch! They worked with the crane operator and placed the spa flawlessly. Justin, in the Service Department, fielded more questions from us once we started to fill the spa and set up the programming. Mike Derus came to our house on installation day to oversee the delivery and make sure we were satisfied.
Some of our favorite moments in the hot tub so far have been enjoying the stars at night, watching airplane vapor trails at sunset, snowflakes falling on us, and relaxing after our Thanksgiving dinner while listening to Christmas music. When we ask each other, "How about we go out to the hot tub for twenty minutes?", it always turns into at least 1 1/2 hour soak! We're located 32 miles from the Lancaster showroom, and welcome H2X Swim Spa visitors!" - Corky & Janie King - H2X Swim Spa Owner
“Thank you so much for the advice of cleaning my filters to get rid of the HFL message. They did not look dirty but cleaning them did the trick. We are back to enjoying the hot tub each night. You saved us a bunch of money on a service call. I would definitely recommend your business to anyone looking for a hot tub.” - Michael P. – New Castle, DE
“[Hot Tub Oasis] I can’t tell you how much I appreciate all your assistance –you totally went above and beyond ---and for that I’m very grateful!” - Julie E. – Shermansdale, PA
“Once again AWESOME customer service today.” - Scott G. – Coatesville, PA
“The on-line order worked great. I placed the order and had the parts within a few days.” - Brian S. – Snydertown, PA
“Thank you for the prompt service. It’s a pleasure doing business with you and I’m very happy to find a site that has all my Master Spa needs for now and in the future. Thanks again.” - Walter D. – Catonsville, MD
“Thanks, Andi. Everything was perfect, from the order to the delivery (very fast) to the nice, friendly service.” - Brian G. – Centreville, VA
“EVERYTHING WAS GREAT.. THANK YOU” - Michael A. - Hauppauge, NY
“Thanks for the great service. The hot tub pillows were perfect Your shipment came in 2 days what a pleasure to do business with your company.” - Jeff H. – Woodbridge, VA
“Everything showed up faster than we expected. This was great because we were waiting to put our hot tub in service when some friends came over… The web page was very easy to figure out. Our retailer for our hot tub shut down… and you were the first one able to get us the filters we needed for our hot tub.” - Beth H. – Wilmington, DE
“Wow, thanks for your prompt attention in filling this order. That’s really great. It’s nice to know there are still dealers that care about their spa customers. I learned of Hot Tub Oasis from a GOOGLE search. Go figure! With such great service I could get spoiled. Note, your web site was easy to navigate and had many items of interest. I hope to have an extended relationship with your company. Even though you are states away!” - Carmen C. – Palos Park, IL
“I placed the order for new filters Tues afternoon and when I got home from work on Wed. the order was waiting on my front door! How d’ya do that!” - Mark T. – Falls Church, VA